SEND A MESSAGE
FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
We offer global shipping via DHL and FedEx. Standard delivery takes 5-7 business days. Expedited shipping is available for critical components requiring immediate replacement.
+
HOW DO I RETURN A PART?
Unopened, unused parts can be returned within 30 days of delivery. Please contact our technical support team to initiate a return authorization and provide the original invoice.
+
ARE YOUR PARTS OEM QUALITY?
Yes. All GEMO TEX LTD components are manufactured to OEM specifications and undergo rigorous quality control testing to ensure precision engineering and industrial reliability.
+
WHAT IS YOUR WARRANTY?
We provide a 12-month limited warranty on all precision engine parts. This covers defects in materials and workmanship under normal use and maintenance conditions.
+
DO YOU OFFER CUSTOM ENGINEERING?
Yes. We specialize in heavy-duty components for specialized industrial applications. Please contact our engineering department for custom part development and technical consultation.
+